App-erate · Service 04
AI assistants & agents
Practical AI that drafts, sorts and answers — with people approving what matters.
Who it's for
Teams answering the same questions, sorting incoming requests or drafting routine documents.
The problem
Skilled people spend hours finding information and writing first drafts.
Typical examples
- Answers from your documents, with citations
- Triage and classification of incoming requests
- Drafted replies, summaries and reports
- Permitted tool actions with approval
What's included
Knowledge setup
Your documents organised so the assistant can retrieve and cite them.
Triage and drafting
Requests categorised and first drafts prepared for review.
Action permissions
A clear list of what the assistant may do, and what needs approval.
Logging and fallback
Every action recorded, with a hand-off to a person when unsure.
Sample evaluations
Test questions and cases reviewed together before wider rollout.
Example
From incoming request to approved update
- 1Request arrives
- 2Details extracted and categorised
- 3Relevant policy looked up
- 4Response drafted
- 5Person approves
- 6Approved update applied
What you receive
- An agreed use case
- Knowledge setup
- A pilot assistant
- Sample evaluations
- Action permissions and handover
Retrieval uses your documents at answer time; it doesn't train a model on them.
Outputs are reviewed, and consequential decisions stay with people.
How we deliver
Every engagement runs through discovery, scope, build, validation and handover — with a working preview along the way.
Our processHave something in mind?
Share a short brief and we'll come back with questions and a proposed next step.
Other services
- 01Bespoke PWAs & appsPortals, field tools, bookings and approval workflows built as progressive web apps or web and mobile applications.
- 02Software platforms & SaaSMulti-user products and modular operations systems, starting with a focused MVP and deepening over time.
- 03Workflow automation & integrationsMapped workflows, approved integrations and document extraction with review — with exceptions kept visible.
